O2 customers get 10% credit compensation for recent data outage
O2 have announced that customers will get up to two days’ credit in compensation after a data outage affected millions of people
The UK’s second biggest mobile network, which exceeds more than 25 million customers, saw massive disruption to its mobile network begin at around 5am on Thursday and last for the majority of the day.
The firm said 4G was fully back by 9:30pm on Thursday. They have announced the compensation they will be offering customers.
:: Pay monthly customers, SMB business and mobile broadband customers will be credited with two days of charges by the end of January
:: Pay as you go customers will get a 10% credit when topping up in the new year – O2 will notify customers when it is available
:: Pay as you go mobile broadband customers will get a 10% discount on a bolt-on purchase in the new year – O2 will notify customers when it is available
Emails will be sent to customers over the next few days and registration will stay open until the end of Friday 14 December.