O2 Outage compensation: Make a claim after 4G outage and signal issues

The mobile phone network O2 suffered huge signal issues and no 4G or data for all of Thursday and into Friday.

Services were restored at around 3am this morning and the company said it would be closely monitoring all their data services over the coming days and promised to carry out a review to understand what went wrong.

“Our technical teams will continue to monitor service performance closely over the next few days to ensure we remain stable,” a spokesman said.

 

“We’d like to thank our customers for their patience during the loss of service on Thursday 6 December and we’re sorry for any impact the issue may have caused.”

Could you be entitled to compensation?

Mobile Phone and Broadband providers have been known to offer some money back for a lack of service. You can raise this with O2 over the phone, online chat or on social media now, though be aware lines will be extremely busy.

Good news though, O2 – part of the Ombudsman Services – does have a formal complaints procedure . You can find it here. If your problem remains unresolved after 8 weeks you can submit your complaint to an independent Alternative Dispute Resolution (ADR) scheme.

What is O2 saying about it?

The O2 UK chief executive Mark Evans said: “I want to let our customers know how sorry I am for the impact our network data issue has had on them.

“We fully appreciate it’s been a poor experience and we are really sorry.”

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